Privacy Policy

Last updated: January 31, 2025

1. Introduction

PolyMind Inc ("we", "our" or "Company") operates the website remofy.io and related services ("Service"). This Privacy Policy explains how we collect, use, share and protect your personal information.

By using our Service, you agree to the practices described in this Policy.

1.1 Definitions

• PERSONAL DATA: Information that identifies or can identify you as an individual
• USAGE DATA: Data collected automatically through use of the Service
• COOKIES: Small files stored on your device
• DATA CONTROLLER: PolyMind Inc, which determines how your personal data is processed
• USER: You, the individual using our Service

2. Information We Collect

2.1 Information You Provide

• Name and email address
• Payment information (processed via Stripe)
• Content and instructions related to contracted services
• Communications with us via email or chat support

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, pages visited, access time
• Monitoring Metadata: URLs of infringing content, detection dates, platforms where found, identified watermarks
• Cookies and Similar Technologies: For website functionality and analysis

2.3 Third Party Information

• Data from social platforms (when you connect through them)
• Information from our authorized service providers

3. How We Use Your Information

3.1 Primary Purposes

• Service Provision: Monitor violations and execute content removals
• Account Management: Create and maintain your account, process payments
• Communication: Respond to requests, send service updates
• Service Improvement: Analyze usage and develop new features

3.2 Secondary Purposes

• Marketing: Send promotional communications (with your consent)
• Legal Compliance: Comply with legal and regulatory obligations
• Security: Prevent fraud and protect our systems

3.3 Legal Basis (for EU users)

• Contract Performance: To provide contracted services
• Legitimate Interest: For violation monitoring and service improvement
• Consent: For marketing and non-essential cookies
• Legal Obligation: For compliance with applicable laws

4. Information Sharing

4.1 Service Providers

We share data with trusted third parties who help us operate the Service:

• Stripe: Payment processing
• Google Analytics: Website usage analysis
• Crisp: Customer support chat

4.2 Legal Disclosures

We may disclose your data when:

• Required by law or valid legal process
• Necessary to protect our rights or security
• With your explicit consent

4.3 Business Transfers

In case of merger, acquisition or asset sale, your data may be transferred as part of business assets.

5. International Data Transfer

Your data is processed in the United States, where our company is located. For users outside the US:

• EU Users: We implement adequate safeguards as required by GDPR

• Other Countries: We take measures to ensure adequate data protection

6. Data Retention

6.1 Account Data

We maintain your account data while your account is active or as necessary to provide services.

6.2 Monitoring Metadata

Metadata about monitored content is retained as necessary for our services and contractual obligations.

6.3 Usage Data

Usage data is generally retained for shorter periods, except when necessary for security or service improvement.

6.4 Legal Retention

Some data may be retained for longer periods when required by law.

7. Data Security

7.1 Protection Measures

We implement appropriate technical and organizational measures to protect your data:

• Data encryption in transit and at rest
• Restricted access controls
• Regular security monitoring
• Employee training

7.2 Limitations

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Privacy Rights

8.1 General Rights

• Access: Request copies of your personal data
• Correction: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal limitations)
• Objection: Object to processing of your data
• Restriction: Request limitation on processing

8.2 For European Union Users (GDPR)

In addition to general rights, you have:

• Data Portability: Receive your data in structured format
• Complaint: File complaint with local data protection authority

8.3 For California Users (CCPA)

If you are a California resident, you have the right to:

• Know: What categories of personal data we collect and how we use them
• Deletion: Request deletion of your personal data
• No Sale: Opt out of having your data sold (we don't sell data)
• Non-Discrimination: Not be discriminated against for exercising your rights

8.4 Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We may request identity verification before processing requests.

9. Cookies and Tracking Technologies

9.1 Types of Cookies

• Essential: Necessary for basic website functionality
• Analytics: To understand how you use our site (Google Analytics)
• Functional: To remember your preferences
• Marketing: To personalize content (only with consent)

9.2 Cookie Management

You can control cookies through your browser settings. Note that disabling some cookies may affect site functionality.

9.3 Do Not Track

We honor "Do Not Track" signals and do not track users who have activated this setting in their browsers.

10. Marketing and Communications

10.1 Email Marketing

We may send promotional emails if you consent. You can unsubscribe at any time using the unsubscribe link in emails.

10.2 Service Updates

We may send essential service-related communications, which cannot be cancelled while you use the Service.

11. Minors

Our Service is not intended for minors under 18 years. We do not intentionally collect data from minors. If we become aware of inadvertent collection, we will delete such data immediately.

12. Third-Party Site Links

Our Service may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of any site you visit.

13. Policy Updates

13.1 Changes

We may update this Policy periodically. Significant changes will be communicated by email or prominent notice on our site.

13.2 Effective Date

The most recent version will always be available at remofy.io with the update date indicated at the top.

13.3 Acceptance

Your continued use of the Service after changes constitutes acceptance of the revised Policy.

14. Contact Information

14.1 General Privacy Questions

Email: [email protected]

14.2 Data Rights Requests

Email: [email protected] Subject: "Privacy Rights Request"

14.3 General Support

Email: [email protected] Chat: Available at remofy.io

14.4 Postal Address

PolyMind Inc ---