Terms of Service
Last updated: January 31, 2025
1. Introduction
These Terms of Service ("Terms") constitute a legal agreement between you ("User" or "Customer") and PolyMind, Inc ("Company", "we", "us", "our"), a company incorporated under the laws of the United States, which operates the remofy.io website and related services (collectively, the "Service"). By (a) purchasing access to the Service through our online contracting process, (b) creating an account on our Service, or (c) using any functionality of the Service, you agree to be bound by these Terms. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICE.
2. About Our Services
Remofy provides specialized brand protection and unauthorized content removal services. Our services include:
• Automated internet monitoring to detect unauthorized use of intellectual property
• Issuing DMCA notices and other legal takedown requests
• Representing the client before digital platforms, search engines, and social media networks
• Reports and analysis on detected violations and actions taken
AUTHORIZATION FOR REPRESENTATION: By contracting our services, you expressly authorize us to act as your legal representative to: Issue DMCA notices on your behalf, request content removal from platforms and providers, contact competent authorities when necessary, and take all appropriate legal measures to protect your intellectual property.
3. Eligibility and Accounts
3.1 Minimum Age: The Service is intended exclusively for individuals who are at least 18 years old. Minors under 18 may not use the Service. 3.2 Account Information: By creating an account, you warrant that all information provided is accurate, complete, and current; that you will maintain the security of your account and password; and that you will notify us immediately of any unauthorized use of your account. 3.3 Account Responsibility: You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Subscriptions and Payments
4.1 Billing: The Service's features are subscription-based. You will be billed in advance on a recurring basis according to the chosen plan (monthly or yearly). 4.2 Automatic Renewal: Your subscription will automatically renew at the end of each period unless it is canceled before the renewal date. 4.3 Payment Information: A valid payment method is required. You authorize the automatic charging of all fees to your registered payment method. 4.4 Price Changes: We may modify prices with reasonable prior notice. The changes will take effect in the next billing cycle. 4.5 Refund Policy: Fees paid are non-refundable, except when required by applicable law. You may cancel your subscription at any time, but you will continue to have access to the services until the end of the paid period.
5. Affiliate Program
We offer an affiliate program with the following terms:
• Commission: 20% of the first subscription amount for each referred customer.
• Qualification Period: The commission will only be paid if the referred customer maintains an active subscription for a minimum of 30 days.
• Payment: Via Pix, within 30 days after qualification.
• Cancellation: Commissions may be canceled in cases of fraud or violation of these Terms.
6. Prohibited Uses
You agree NOT to use the Service for:
• Illegal activities or activities that violate the rights of third parties
• Sending false or misleading information
• Attempting to access unauthorized systems or data
• Interfering with the operation of the Service
• Using the Service for harassment, threats, or intimidation
• Submitting malicious content, including viruses or malware
• Violating the intellectual property rights of third parties
7. Content and Intellectual Property
7.1 Your Content: You retain ownership of all content you provide to us. By using the Service, you grant us a license to use that content solely to provide the contracted services. 7.2 Our Intellectual Property: The Service, including software, design, texts, graphics, and functionalities, are the property of PolyMind Inc and are protected by intellectual property laws. 7.3 DMCA Policy: We respect the copyrights of third parties. For infringement claims, please contact [email protected] including: identification of the copyrighted work allegedly infringed, location of the infringing material, your contact information, a statement of good faith belief regarding the infringement, and a statement under penalty of perjury about the accuracy of the information.
8. Privacy and Data
8.1 Data Collection: We collect and process data according to our Privacy Policy, including: account information (name, email, payment data), metadata about monitored content (URLs, dates, platforms), and Service usage data. 8.2 International Transfer: Your data may be transferred to and processed in the United States, where our facilities are located. 8.3 Data Retention: We retain your data for as long as necessary to provide the services and comply with legal obligations.
9. Warranties and Limitations
9.1 Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DO NOT GUARANTEE SPECIFIC RESULTS OR UNINTERRUPTED AVAILABILITY OF THE SERVICE. 9.2 Limitation of Liability: IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL BE LIMITED TO THE AMOUNT PAID BY YOU IN THE PRECEDING 12 MONTHS. 9.3 Indemnification: You agree to indemnify us against claims arising from your use of the Service or violation of these Terms.
10. Termination
10.1 By You: You may cancel your account at any time through the account settings or by contacting [email protected]. 10.2 By Us: We may suspend or terminate your account for violation of these Terms or for any reason, with notice when required by law. 10.3 Effects of Termination: Upon termination, your access to the Service will cease, but provisions regarding intellectual property, limitation of liability, and indemnification will remain in effect.
11. General Provisions
11.1 Governing Law: These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflicts of law. 11.2 Dispute Resolution: Disputes shall be resolved through binding arbitration according to the rules of the American Arbitration Association, with its seat in Delaware. 11.3 Modifications: We may change these Terms with prior notice. Continued use of the Service after the changes will constitute acceptance of the new terms. 11.4 Miscellaneous Provisions: If any provision is deemed invalid, the remaining provisions will remain in effect. These Terms constitute the entire agreement between the parties. Our failure to exercise any right will not constitute a waiver.
12. Jurisdiction-Specific Rights
12.1 European Union Users: If you reside in the EU, you have additional rights under the GDPR, including access, rectification, erasure, and data portability. To exercise these rights, contact [email protected]. 12.2 California Users: California residents have rights under the CCPA, including the right to know what data we collect, request deletion, and not have their data sold. We do not sell personal data.
13. Contact
For questions about these Terms:
• Email: [email protected]
• General support: [email protected]
By using the Service, you acknowledge that you have read, understood, and agreed to these Terms of Service.